Buyer may return the item within 7 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its original packaging and in perfect, unused condition. Shipping costs will not be refunded.
Returned items must be received by Fakhruddin General Trading in new, unopened, resalable condition with all boxes, parts, instruction booklets and manuals.
All approved returns will be refunded 100% of the purchase price of the unit unless a Restocking fee has been assessed.
However, buyer will not be reimbursed for any shipping or handling charges.
If Fakhruddin General Trading shipped the item(s) to buyer at no cost (Free Shipping) and buyer return that item(s) for a refund, the original shipping costs incurred by Fakhruddin General Trading will be deducted from buyer’s return amount.
We will cover the cost of the return shipping only when we send the same item as a replacement for a defective product.
Items that are returned and are non-saleable due to use, damage or missing parts will not be accepted and will be returned to the Customer / Buyer.
Fakhruddin General Trading reserves the right to charge up to a 25% restocking fee if needed.
( Restocking Definition an amount of money charged by a company or store for accepting returned goods and giving the customer their money back)